GFI study: Most remote-monitoring and management solutions prove London, GB for managed services providers as bad investment press release of GFI Software Development Ltd., Malta, November 2009 today announced GFI Software results of his study carried out under managed services providers (MSPs), value-added resellers (VARs) and IT support providers of remote monitoring and management (RMM) software. Nearly half of all respondents MSPs finds fault with difficulties in the implementation of RMM systems and their complexity, as a result of which a large part of the functionality is not used. High initial investment as a disadvantage do half of IT support vendors and MSPs. Business strategist spoke with conviction. 42 percent are disappointed by the return on investment (ROI) of the RMM solutions. She world determined satisfaction with installation and operation of RMM software, as well as with their training, pricing models and return on investment in June 2009 of GFI MAX see more online study as 200 IT support and managed services providers.
The by Monitoring of servers, local area networks and Microsoft Windows systems as well as patch management and remote support are participants of the most appreciated features of RMM. The possibilities were reported as most important reasons for the use of RMM solutions, to be able to provide customers with faster response times for issues and preventive maintenance. According to the half of all respondents (47 percent), at least four weeks went from buying their RMM solution to productive use. A fifth was at six months and more even a period. With regard to the training effort, more than a month was required, with 41 percent of the participants, until technicians are fully had incorporated into the solution. 15 percent, however, gave even more than six months as a period of time. More than half of all respondents (56 percent) knew the question if not enough time to learn all the functions of the RMM system available to handle employees.