Thus bringing, a bigger independence of the agent of trips to initiate the process of sales of a tourist package, with offered information way Internet, so that this can define which the focus to be developed for the success of the trip, together with its customer. EXECUTION the intervention proposal was programmed to be applied during the period of two months, in the following way: 1.Levantamento of the agents of trips that more vendem the products of the company in the Capital and Region Metropolitan, and that still they offer some resistance in using the tools on-line that the Operator offers; 2.Agendamento of the visits; 3.Visitao the travel agencies of the Capital and Region Metropolitan and presentation of the web-site; 4. Training recognition of the products that the company vende; 5.Manuteno of the applied training, practised for the commercial sector; 6.Balano of the results of the applied training. FINAL CONSIDERAES With an approach of the agents of trips with the company, through the Internet, can promote an increase in the search of the same one in the measure that the agent of trips goes if feeling safe in the use of the site, looking for the tool as a facilitador of its work, mainly at the moment of the fast quotation with its customer who is seated its front. Aiming at a fast return in the sales processes, increasing in such a way the profitability, beyond going in search of a fidelizao of the travel agencies, strengthening the mark company in the State and conquering space enters the operators preferred for the agents of trips. Through this study, the company will be repassed a proposal of accomplishment of meetings and meeting with its main customers of the Capital and Region Metropolitan, searching a fidelizao of these customers, offering a training with useful tips of better exploitation of the web-site.
This work made in partnership with the agencies of trips will have to improve the commercial relations and in such a way to characterize the work of the agent of trips how much of the attendance in the operator, that together will be able to characterize people and thus to fortify the market of tourist work, making possible the growth and the evolution in the activity in accordance with the necessity of THEORETICAL market REFERENCIAL CHIAVENATO, Idalberto. Administration in the new times. 2. Ed. Rio De Janeiro: Publishing company Campus. 2000. CHIAVENATO, Idalberto.
Human resources. 6. ed. So Paulo: Atlases, 2000. Marin, Aitor. Technology of the Information in the Travel agencies? In search of the Productivity and the Aggregate Value. So Paulo; Aleph, 2004 Petrocchi, Mario and Bona, Andres Travel agencies? Planning and So Paulo Management: Future, 2003. OMT? World-wide organization of the Tourism -, had access in 28 of August of 2010.