Aspect with top marks for customer satisfaction in the contact center workforce management report from DMG Consulting Dreieich / Frankfurt, Chelmsford, mass. “(United States), in March 2012 – aspect, provider of solutions for the customer contact and for Microsoft platforms, receives top marks in the 2011-2012 contact center workforce management market report”. The market report of DMG Consulting analyzes eight providers of workforce planning. Customer satisfaction with aspect as a provider is the highest in five of nine categories and divided in three other categories, including overall satisfaction, the highest rating aspect. In the 14 categories of product satisfaction aspect seven receives highest rating and six times aspect shares first place. The independent customer satisfaction survey from DMG Consulting surveyed customers to their satisfaction with providers and their products as well as service, support, professional services, training, and pricing. The DMG report makes it clear that aspect innovative, flexible and reliable Solutions for workforce planning in the market brings,”says Serge Hyppolite, Vice President of product management, aspect. This report, which is based on very detailed information, clearly shows that we allocate the functionality and performance of our customers, addressing the key challenges facing their contact center in your day-to-day business.” The functions of the personnel planning aspect help customer-oriented company, to offer a customer experience of the new generation.
The software solutions using platforms for enterprise communications and collaboration. Workforce planning is an integral part of the aspect suite for workforce optimisation, which allows the control of all contacts and relevant insights into customer interactions. Aspect flexible forecasts, shift planning and tracking tools enable companies to optimize the allocation and productivity of staff resources in the front and back office for inbound, outbound and blended contacts. Functions for Workforce planning offers aspect in its applications for customer contact productive workforce, optimized collections and blended interaction. They help companies to track operational objectives by means of specific software functions. Workforce planning is a critical and often very complex function for contact centers. It is a challenge to get it right and the satisfaction of our customers shows that aspect takes seriously its obligation”, so Donna River, President of DMG Consulting.
About aspect software for customer contact and for Microsoft platform services/solutions, aspect helps companies build and maintain customer relationships. For more information, see de. Follow aspect on Twitter about AspectUC. Read our blogs on blogs.aspect.com. Aspect, productive workforce, optimized collections, blended interaction and aspect software are trademarks or registered trademarks of aspect software, Inc. in the United States and/or other countries. All other company or product names may be trade names or trademarks of their respective owners. Contact: Wing-Kin Tsoi, aspect Tel. + 44 (0) 208 018 8347 Corinna v. Red Mountain, PRAGMA PR Tel. + 49 228 926 83 300 aspect Software GmbH Robert-Bosch-Strasse 5 * 63303 Dreieich CEO: Shawn Martin Garrett, Mark Andrew King, Michael John Provenzano Amtsgericht Offenbach HRB 11191 Tel + 49 6102 305 0000 * fax + 49 2102 396 6201; de